Reception Services and Phone Answering

Australian Live Phone Answering Service – Never Miss a Call!

Need help answering phone calls without employing new staff? Outsourced phone answering services are a cost-effective solution. Allow our professional virtual receptionists to free up your time, so you can escape the stress of demanding phone calls and focus on your core business activities.

 

Same-day Setup

  • No contract. No obligation.
  • Easy setup. A single phone call gets you up and running.
  • Convenient SMS & Email Notification. We’ll transfer calls to your team members and if no one is available, we’ll send an email and SMS. It’s the ultimate call answering convenience. 

Australian-Based Receptionists

First impressions are important –
- even over the phone. Our Australian-based receptionists are well-spoken professionals, trained to represent your business. We're proud to become part of your team and we'll strengthen your brand by using your own greeting and personalised scripts.


 

 
Enterprise
Business Class
Premium
Included Calls Per Month
35
80
150
Email & SMS
Yes
Yes
Yes
Additional Call Charges
$2.50 /call
$2.30 /call
$2.00 /call
Package Price
Only $75 /Month
Only $169 /Month
Only $295 /Month
 
Tailor Made Packages are Available

 

Virtual Reception Services – How We Help You

Our reception services extend beyond just answering the phone. From sales enquiries to complaints handling, we’ll handle all your phone calls. Choose from the packages above, or request a tailor made package to suit your business.
 

1. Basic Call Answering   

  • Live Call Answering… Australian-based receptionists.
  • Switchboard.
  • Call forwarding/routing.
 2. Sales and Ordering

  • Sales Enquiries. We’ll answer sales questions, supply product information and forward new leads.
  • Order Processing. Over the phone orders. Fulfilment available.
3. Appointments/Events

  • Appointment Setting.
  • Attendee Registrations.
  • Event Booking.
 4. Information Lines

  • Complaints Hotline. Let us answer your complaints and gather all-important information for your review and action.
  • Information Line. Our receptionists can be trained to provide general company information and respond to questions.
  • Emergency line.
  • Product Recalls.
  • Directory Assistance.

Get Started

Click here to enquire about reception services and phone answering services in Perth and Australia-wide, or call us today on 1800 812 228.
 

 

Quick Links

What We Can Do

Direct Marketing Follow Up

Experience shows even small improvements in your direct mail conversion rates can multiply sales by much more. A friendly follow-up phone call can transform a direct marketing campaign from failure to profit.

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List Compilation

If you were selling hamburgers, you’d welcome a ‘hungry crowd’. Likewise, you’ll welcome a highly targeted database of warm prospects for your next direct marketing mailing, email or telemarketing initiative.

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Lead Generation

Imagine a consistent supply of warm leads to your sales team. No matter how large or small your business, request a tailor-made lead generation strategy today.

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Tele Fundraising

Our Charity clients simply wait for the money to arrive in their bank accounts each week! They are not tied down by sales, payment processing or customer service.

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Data Verification/ List Cleansing

Every lead deserves a 100% chance to convert to sales. Messy or outdated data reduces your success rate, yet it’s so easy to correct with Multi Direct.

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Sales Calling

Do you cringe at the thought of cold-calling? Allow our telesales experts to rescue you. We’ve generated millions in sales revenue for other companies; we can do it for you.

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Mystery Shopping.

Our telephone mystery shoppers will discreetly call your business, giving you the opportunity to view your business through the eyes of your customer.

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Order Fulfilment.

Our integrated call centre and fulfilment process means you can outsource your entire campaign.

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Appointment Setting

Our operators are trained to get past gatekeepers and speak with decision makers, ensuring your sales people meet with the right person every time.

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Market Research

When you need meaningful information quickly, telephone survey calls get results. Ask opinions, test a new idea or research your target market with a survey specifically designed for you.

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