Mystery Shopping

Maximise Sales with Superior Customer Service

Mystery shopping gives you the insight you need to improve both the delivery and quality of customer service.
 
We suggest every business will benefit from a telephone mystery shopping campaign. An enjoyable, hassle free buying journey increases sales and reduces lost prospects – effectively maximising your business profits. 
 

Customer Service Audits

Our telephone mystery shoppers will discreetly call your business, giving you the opportunity to view your business through the eyes of your customer.
 

Are your staff:

  • Providing quality customer service?
  • Properly educated to answer customer queries?
  • Equipped with sufficient resources to solve customer problems?
  • Able to meet consumer expectations?
  • Measuring up to your sales standards?


Business Process Audits

Mystery shoppers can also investigate how well your staff:
 
  • Follow quality assurance guidelines
  • Adhere to company systems and protocols
  • Comply with laws and regulatory requirements


How Do You Measure Up?

You’ll receive detailed summary reports documenting the findings of your mystery shopping campaign. Optionally, we will also analyse your mystery shopping results and provide insightful recommendations for improvement and progress. As your mystery shopping provider, Multi Direct works with you to outline your expectations and define your unique measurement criteria.
 

Get Started

Click here to enquire about telephone mystery shopping services or call us today on 1800 812 228.
 

 

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What We Can Do

Direct Marketing Follow Up

Experience shows even small improvements in your direct mail conversion rates can multiply sales by much more. A friendly follow-up phone call can transform a direct marketing campaign from failure to profit.

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List Compilation

If you were selling hamburgers, you’d welcome a ‘hungry crowd’. Likewise, you’ll welcome a highly targeted database of warm prospects for your next direct marketing mailing, email or telemarketing initiative.

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Lead Generation

Imagine a consistent supply of warm leads to your sales team. No matter how large or small your business, request a tailor-made lead generation strategy today.

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Tele Fundraising

Our Charity clients simply wait for the money to arrive in their bank accounts each week! They are not tied down by sales, payment processing or customer service.

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Data Verification/ List Cleansing

Every lead deserves a 100% chance to convert to sales. Messy or outdated data reduces your success rate, yet it’s so easy to correct with Multi Direct.

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Sales Calling

Do you cringe at the thought of cold-calling? Allow our telesales experts to rescue you. We’ve generated millions in sales revenue for other companies; we can do it for you.

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Mystery Shopping.

Our telephone mystery shoppers will discreetly call your business, giving you the opportunity to view your business through the eyes of your customer.

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Order Fulfilment.

Our integrated call centre and fulfilment process means you can outsource your entire campaign.

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Appointment Setting

Our operators are trained to get past gatekeepers and speak with decision makers, ensuring your sales people meet with the right person every time.

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Market Research

When you need meaningful information quickly, telephone survey calls get results. Ask opinions, test a new idea or research your target market with a survey specifically designed for you.

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